Customer: Apex DigitalProduct: MS Teams Integration
MS Teams Auto-Answer fails to respond in public channels
highproductioninvestigation continues
Demo case · Fictional data
- Reported
- 12 Sep 2026, 09:15
- Updated
- 12 Sep 2026, 14:40
Investigation summary
Issue description
MS Teams Auto-Answer fails to respond in public channels while still working in some private channels. Investigation is ongoing. Channel permissions or bot membership may still need to be ruled out. Engineering escalatio…
Expected behaviour
Auto-Answer should respond consistently in configured public and private Microsoft Teams channels.
Actual behaviour
Auto-Answer fails to respond in public channels while continuing to respond in some private channels.
- Confirmed the issue is reported in public channels.
- Compared behaviour with a private channel that still responds.
- Asked whether bot permissions differ by channel type.
- Requested Teams activity / webhook samples for a failing public-channel attempt.
Escalation recommendation
CONTINUE INVESTIGATION
- Production impact
- Customer-reported severity
- AI-assessed severity
- Intermittent reproduction
- Troubleshooting documented
Human decision
Continue investigation
- Decided by
- Support Engineer
- Decided
- 12 Sep 2026, 14:40
- Rationale
- Further channel permission and configuration checks are required before engineering escalation.